Refund and Returns Policy

Overview

At Vee Wears, we obsess over structural perfection and flawless tailoring. If your silhouette doesn’t fit exactly how you envisioned, we are here to help you find your perfect fit.

Our standard return and exchange window lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer you an exchange or a refund.

Eligibility for Returns

To ensure the premium quality of our garments is maintained for all clients:

• Your item must be unworn, unwashed, and in the same pristine condition that you received it.
• It must completely retain its structure and be returned in its original luxury packaging.
• All original Vee Wears clothing tags must remain firmly attached.

Non-Returnable Items:

• Gift cards
• Custom-tailored or bespoke altered garments
• Items purchased on sale (only regular-priced items may be exchanged or refunded)

Exchanges & Refunds

Because our collections are produced in exclusive, limited runs, we prioritize size exchanges so you can secure your required armor.

1. Inspection: Once your return is received and inspected at our studio, we will send you an email or WhatsApp message to notify you of the approval or rejection of your return.
2. Exchanges: If you need to exchange a piece for a different size due to fit, or if an item arrives defective or damaged, we will gladly replace it.
3. Refund Processing: If a direct size exchange is out of stock and a refund is approved, a credit will automatically be applied to your original method of payment (M-Pesa or Credit/Debit Card) within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your M-Pesa statements or bank account once more.
2. Contact your card issuer or bank, as financial institutions often require a brief processing window before a refund officially posts.
3. If you have completed these steps and still have not received your funds, please reach out to us directly.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a digital gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate code will be sent to you.

Shipping Your Return

To initiate your return and receive our studio delivery address, please coordinate with our customer concierge.

• Return Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• Secure Transit: If you are returning premium collections or higher-value items, we highly recommend using a trackable courier service (such as our rider network within Nairobi or a secure courier nationwide) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions regarding a fit adjustment, size exchange, or return status, reach out to the Vee Wears concierge team directly:

Email: vinicnyabuti@gmail.com

WhatsApp / Call: 0111676382